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Interactive Voice Response Market, by Technology (Speech-based, Touch-tone Based), Deployment Mode (Cloud, On Premise), Organization Size (Small and Medium Enterprise (SME), Large Enterprise), Services (Installation, Training & Education, Maintenance & Support), Vertical (BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics, ITES, Media, Retail, and E-commerce, Education, Others), Solution (Call Routing, Outbound, Self-service) – Global Revenue, Trends, Growth, Share, Size and Forecast to 2022

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Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the voice medium. Dual-tone Multi Frequency (DTMF) signals are the main source through which the interaction between a computer and a human can happen. DTMF signals are the tones that the keys on the keyboard produce. IVR enables identification, segmentation, and routing of the callers. It is a simple and effective means of reducing company costs and increase efficiency, hence IVR is gaining popularity among various industries. This report studies the current and future aspects of the interactive voice response market.

The report tracks the major market events including product launches, technological developments, mergers & acquisitions, and the innovative business strategies opted by key market players. Along with strategically analyzing the key micro markets, the report also focuses on industry-specific drivers, restraints, opportunities and challenges in the interactive voice response market. The scope of this report covers the interactive voice response market by its major segments, which include the types, applications, and the major geographic regions.

KEY BENEFITS OF THE REPORT

  • In-depth analysis of the market ecosystem and its impact on the revenue growth
  • Understanding of the strategies that are being adopted by the key players in this market to stay competitive
  • Valuable insights into the key technological and market trends impacting this market

KEY PREMIUM INDUSTRY INSIGHTS

  • The global interactive voice response market is growing at a fast pace during the forecasted period mainly because of advancement in technologies. There is an increased need for interactive voice response technology and rise in the cloud based services to enhance customer experience and to meet industry standards.
  • The growth in banking and other sectors are promoting the growth of the IVR market. Companies are investing heavily to enhance customer requirements, and resolve a customer query, which is boosting the market growth further.
  • However, due to advancement of IVR technology there is an exhaustive list of options present in the menu, which can be dissatisfying for the customers. In this scenario, customers prefer talking to the customer service person than talking to a machine. This factor is hampering the market growth.

The global interactive voice response market is divided into five major geographical segments which are North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America. The Asia Pacific region holds the highest market share and is the largest revenue contributor of interactive voice response market. The region continues to dominate the global market during the forecasted period because of presence of large number of small, medium, and large-scale enterprises. There is a huge end-user base present in emerging economies such as Japan and China, which is favoring the progress of the market.

RESEARCH METHODOLOGY

The research methodology for Scalar Market Research’s interactive voice response market report utilizes a combination of top-down and bottom-up research formats. Our primary focus on continuous market tracking, rigorous fact-checking, data-triangulation, and multiple layers of quality control ensures high-quality data that can be leveraged for actionable research insights.

To know about the assumptions considered for the study, Download PDF Sample.

MARKET SEGMENTATION

This report analyzes the interactive voice response market by the following segments:

  • Broadcast Equipment Market, by Technology
    • Speech-based
    • Touch-tone Based
  • Broadcast Equipment Market, by Deployment Mode
    • Cloud
    • On Premise
  • Broadcast Equipment Market, by Organization Size
    • Small and Medium Enterprise (SME)
    • Large Enterprise
  • Broadcast Equipment Market, by Services
    • Installation
    • Training & Education
    • Maintenance & Support
  • Broadcast Equipment Market, by Vertical
    • BFSI
    • Travel and Hospitality
    • Pharma and Healthcare
    • Telecommunications
    • Government and Public Sector
    • Transportation and Logistics
    • ITES
    • Media, Retail, and E-commerce
    • Education
    • Others
  • Broadcast Equipment Market, by Solution
    • Call Routing
    • Outbound
    • Self-service

KEY MARKET PLAYERS

Key players in the interactive voice response market include:

  • inContact Inc.
  • Nuance Communications, Inc.
  • Genesys Telecommunication Laboratories, Inc.
  • 8x8, Inc.
  • AT&T Inc.
  • Avaya Inc.
  • Aspect Software Parent, Inc.
  • 24/7 Customer, Inc.
  • Verizon Communications Inc.
  • Five9, Inc.

GEOGRAPHIC COVERAGE AND ANALYSIS

This granular market research report covers the following geographic regions in great detail:

  • NORTH AMERICA
    • U.S.
    • Rest of North America
  • EUROPE
    • France
    • Germany
    • U.K.
    • Rest of Europe
  • ASIA-PACIFIC
    • China
    • India
    • Japan
    • Rest of Asia-Pacific
  • MIDDLE EAST & AFRICA
    • GCC
    • North Africa
    • South Africa
    • Rest of Middle East & Africa
  • LATIN AMERICA
    • Brazil
    • Rest of Latin America

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  1. MARKET OVERVIEW
    1. Market Definitions
    2. Research Methodology
    3. Market Segmentation
  2. EXECUTIVE SUMMARY
  3. MARKET DYNAMICS
    1. Drivers
    2. Restraints
    3. Opportunities
    4. Premium Industry Trends
  4. INDUSTRY ANALYSIS
    1. Value Chain Analysis
    2. Technology Roadmap
  5. BROADCAST EQUIPMENT MARKET, BY TECHNOLOGY
    1. Segment Share
    2. By Technology
      1. Speech-based
      2. Touch-tone Based
  6. BROADCAST EQUIPMENT MARKET, BY DEPLOYMENT MODE
    1. Segment Share
    2. By Deployment Mode
      1. Cloud
      2. On Premise
  7. BROADCAST EQUIPMENT MARKET, BY ORGANIZATION SIZE
    1. Segment Share
    2. By organization Size
      1. Small and Medium Enterprise (SME)
      2. Large Enterprise
  8. BROADCAST EQUIPMENT MARKET, BY SERVICES
    1. Segment Share
    2. By Services
      1. Installation
      2. Training & Education
      3. Maintenance & Support
  9. BROADCAST EQUIPMENT MARKET, BY VERTICAL
    1. Segment Share
    2. By Vertical
      1. BFSI
      2. Travel and Hospitality
      3. Pharma and Healthcare
      4. Telecommunications
      5. Government and Public Sector
      6. Transportation and Logistics
      7. ITES
      8. Media, Retail, and E-commerce
      9. Education
      10. Others
  10. BROADCAST EQUIPMENT MARKET, BY SOLUTION
    1. Segment Share
    2. By Solution
      1. Call Routing
      2. Outbound
      3. Self-service
  11. BROADCAST EQUIPMENT MARKET, BY GEOGRAPHY
    1. Segment Share
    2. North America
      1. By Regions
        1. U.S.
        2. Rest of North America
      2. By Technology
      3. By Deployment Mode
      4. By Organization Size
      5. By Services
      6. By Vertical
      7. By Solution
    3. Europe
      1. By Region
        1. France
        2. Germany
        3. U.K.
        4. Rest of Europe
      2. By Technology
      3. By Deployment Mode
      4. By Organization Size
      5. By Services
      6. By Vertical
      7. By Solution
    4. Asia-Pacific
      1. By Region
        1. China
        2. India
        3. Japan
        4. Rest of Asia-Pacific
      2. By Technology
      3. By Deployment Mode
      4. By Organization Size
      5. By Services
      6. By Vertical
      7. By Solution
    5. Middle East & Africa
      1. By Region
        1. GCC
        2. North Africa
        3. South Africa
        4. Rest of Middle East & Africa
      2. By Technology
      3. By Deployment Mode
      4. By Organization Size
      5. By Services
      6. By Vertical
      7. By Solution
    6. Latin America
      1. By Region
        1. Brazil
        2. Rest of Latin America
      2. By Technology
      3. By Deployment Mode
      4. By Organization Size
      5. By Services
      6. By Vertical
      7. By Solution
  12. COMPETITIVE LANDSCAPE
    1. Market Positioning of Key Players, 2016
    2. Key Innovators
  13. KEY MARKET PLAYERS
    1. inContact Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    2. Nuance Communications, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    3. Genesys Telecommunication Laboratories, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    4. 8x8, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    5. AT&T Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    6. Avaya Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    7. Aspect Software Parent, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    8. 24/7 Customer, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    9. Verizon Communications Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
    10. Five9, Inc.
      1. Overview
      2. Key Strategies
      3. Key Developments
  14. SCALAR 360 DEGREE MARKET PERSPECTIVE
  15. APPENDIX
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