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Field Service Management Market, by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type (Cloud, On-Premises, Field Service Management Market, by User Type, (Small and Medium Enterprise (SME), Large Enterprise), User Type (Small and Medium Enterprise (SME), Large Enterprise), Industry Vertical (Construction and Real Estate, Manufacturing, Transportation and Logistics, Energy and Utilities, Healthcare, Telecom and IT, Financial Services, Others) – Global Revenue, Trends, Growth, Share, Size and Forecast to 2022

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Field Service Management (FSM) is a system developed for managing field operations through a mobile application or software. FSM software solution enables the companies to manage field resources such as vehicle location, field worker activity and ensure delivery of spare parts to the operational field. FSM solution assigns work according to the skills and geographical location of the field employee and checks inventory for the availability of spare parts. The process for FSM contains various modules such as administrator, initiator, qualifier, dispatcher and agent. Administrator module manages all data related to business operation. Initiator module enables the customer/agent to generate new work order and groups the tasks/work order. Qualifier module qualifies the work orders and creates work order tasks. Dispatcher modules schedule the tasks and assign tasks to suitable field employee. Agent module manages actual task time and performs the work on the site. FSM software could also be integrated with backend systems such as billing, accounting and HR systems…

The report on the global Field Service Management Market uses the top-down and bottom-up approaches to define, analyze, and describe the market trends for the next five years. The report also tracks the emerging applications, innovative technologies, and mergers & acquisitions. It also focuses on the growth drivers and restraints for the key market players during the forecast period.

KEY BENEFITS OF THE REPORT

  • In-depth analysis of the market ecosystem and its impact on the revenue growth
  • Understanding of the strategies that are being adopted by the key players in this market to stay competitive
  • Valuable insights into the key technological and market trends impacting this market

KEY PREMIUM INDUSTRY INSIGHTS

  • Expanding wireless communication network infrastructure, growing preference enterprise mobility solutions across various industries, and rising importance for transparency in field operations, are the key driving factors propel the growth of global field service management (FSM) market.
  • At the enterprise level, increasing focus on improving field service productivity by automating field service processes, growing preference to eliminate paper-based processes in field service operations, and continuous focus on integrating  technicians, customers, and technology to increase business productivity, are the prominent factors accelerates the growth of  global field service management (FSM) market.
  • At the small and medium-sized enterprises (SMEs) level, growing trend on outsourcing field services operations and availability of software as a service (SaaS) subscription based field service management (FSM) solutions, are the factors expected to fuel the growth global field service management (FSM) market.
  • However, complexity related to migrating to field service management (FSM) system, high implementation cost, and lack of awareness about the potential benefits of field service management (FSM) solutions, are the key factors identified as restraints expected to deter the growth of global field service management (FSM) market

On the basis of geography, the parking management market may be categorized into regions such as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America field service management (FSM) market is expected to dominate the market, due increasing preference for enterprise mobility solutions and continuous focus to streamline field service operations. Asia Pacific field service management (FSM) market is identified as the fastest growing market, due to rapid urbanization and expanding contract based service operations across various sectors.

RESEARCH METHODOLOGY

The research methodology for Scalar Market Research’s Field Service Management Market report utilizes a combination of top-down and bottom-up research formats. Our primary focus on continuous market tracking, rigorous fact-checking, data-triangulation, and multiple layers of quality control ensures high-quality data that can be leveraged for actionable research insights.

To know about the assumptions considered for the study, Download PDF Sample.

MARKET SEGMENTATION

This report analyzes the Field Service Management Market by the following segments:

  • Field Service Management Market, by Solution
    • Schedule and Dispatch
    • Work Order Management
    • Mobile Field Execution
    • Reporting and Dashboards
    • Billing and Invoicing
    • Inventory Management
    • Tracking and Performance Management
  • Field Service Management Market, by Service
    • Implementation
    • Training and Support
    • Consulting
  • Field Service Management Market, by Deployment type
    • Cloud
    • On-Premises
  • Field Service Management Market, by User Type
    • Small and Medium Enterprise (SME)
    • Large Enterprise
  • Field Service Management Market, by Industry Vertical
    • Construction and Real Estate
    • Manufacturing
    • Transportation and Logistics
    • Energy and Utilities
    • Healthcare
    • Telecom and IT
    • Financial Services
    • Others

KEY MARKET PLAYERS

Key players in the Field Service Management Market include:

  • Oracle Corporation 
  • SAP SE 
  • International Business Machines Corporation 
  • Microsoft Corporation 
  • Clicksoftware Technologies 
  • Industrial and Financial Systems AB (IFS) 
  • Servicepower Technologies PLC 
  • Servicemax, Inc. 
  • Infor 
  • Astea International, Inc. 

GEOGRAPHIC COVERAGE AND ANALYSIS

This granular market research report covers the following geographic regions in great detail:

  • NORTH AMERICA
    • U.S.
    • Rest of North America
  • EUROPE
    • France
    • Germany
    • U.K.
    • Rest of Europe
  • ASIA-PACIFIC
    • China
    • India
    • Japan
    • Rest of Asia-Pacific
  • MIDDLE EAST & AFRICA
    • GCC
    • North Africa
    • South Africa
    • Rest of Middle East & Africa
  • LATIN AMERICA
    • Brazil
    • Rest of Latin America

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  1. MARKET OVERVIEW
    1. Market Definitions
    2. Research Methodology
    3. Market Segmentation
  2. EXECUTIVE SUMMARY
  3. MARKET DYNAMICS
    1. Drivers
    2. Restraints
    3. Opportunities
    4. Premium Industry Trends
  4. INDUSTRY ANALYSIS
    1. Value Chain Analysis
    2. Technology Roadmap
  5. FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION
    1. Segment Share
    2. By Solution
      1. Schedule and Dispatch
      2. Work Order Management
      3. Mobile Field Execution
      4. Reporting and Dashboards
      5. Billing and Invoicing
      6. Inventory Management
      7. Tracking and Performance Management
  6. FIELD SERVICE MANAGEMENT MARKET, BY SERVICE
    1. Segment Share
    2. By Service
      1. Implementation
      2. Training and Support
      3. Consulting
  7. FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
    1. Segment share
    2. By Deployment Type
      1. Cloud
      2. On-Premises
  8. FIELD SERVICE MANAGEMENT MARKET, BY USER TYPE
    1. Segment Share
    2. By User Type
      1. Small and Medium Enterprise (SME)
      2. Large Enterprise
  9. FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL
    1. Segment Share
    2. By Vertical
      1. Construction and Real Estate
      2. Manufacturing
      3. Transportation and Logistics
      4. Energy and Utilities
      5. Healthcare
      6. Telecom and IT
      7. Financial Services
      8. Others
  10. FIELD SERVICE MANAGEMENT MARKET, BY GEOGRAPHY
    1. Segment Share
    2. North America
      1. By Regions
        1. U.S.
        2. Rest of North America
      2. By Solution
      3. By Service
      4. By Deployment Type
      5. By User Type
      6. By Vertical
    3. Europe
      1. By Region
        1. France
        2. Germany
        3. U.K.
        4. Rest of Europe
      2. By Solution
      3. By Service
      4. By Deployment Type
      5. By User Type
      6. By Vertical
    4. Asia-Pacific
      1. By Region
        1. China
        2. India
        3. Japan
        4. Rest of Asia-Pacific
      2. By Solution
      3. By Service
      4. By Deployment Type
      5. By User Type
      6. By Vertical
    5. Middle East & Africa
      1. By Region
        1. GCC
        2. North Africa
        3. South Africa
        4. Rest of Middle East & Africa
      2. By Solution
      3. By Service
      4. By Deployment Type
      5. By User Type
      6. By Vertical
    6. Latin America
      1. By Region
        1. Brazil
        2. Rest of Latin America
      2. By Solution
      3. By Service
      4. By Deployment Type
      5. By User Type
      6. By Vertical
  11. COMPETITIVE LANDSCAPE
    1. Market Positioning of Key Players, 2016
    2. Key Innovators
  12. KEY MARKET PLAYERS
    1. Oracle Corporation 
      1. Overview
      2. Key Strategies
      3. Key Developments
    2. SAP SE
      1. Overview
      2. Key Strategies
      3. Key Developments 
    3. International Business Machines Corporation 
      1. Overview
      2. Key Strategies
      3. Key Developments
    4. Microsoft Corporation
      1. Overview
      2. Key Strategies
      3. Key Developments 
    5. Clicksoftware Technologies
      1. Overview
      2. Key Strategies
      3. Key Developments 
    6. Industrial and Financial Systems AB (IFS)
      1. Overview
      2. Key Strategies
      3. Key Developments
    7. Servicepower Technologies PLC 
      1. Overview
      2. Key Strategies
      3. Key Developments
    8. Servicemax, Inc. 
      1. Overview
      2. Key Strategies
      3. Key Developments
    9. Infor 
      1. Overview
      2. Key Strategies
      3. Key Developments
    10. Astea International, Inc. 
      1. Overview
      2. Key Strategies
      3. Key Developments
  13. SCALAR 360 DEGREE MARKET PERSPECTIVE
  14. APPENDIX
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