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Bot Services Market, by Service (Framework, Platform), Deployment Channel (Websites, Contact Center and Customer Service, Social Media, Mobile Applications), Mode (Text and Rich Media, Audio, Video), End-user Vertical (Banking, Financial Services, and Insurance (BFSI), Retail and eCommerce, Healthcare, Media and Entertainment, Telecom, Government, Education, Travel and Hospitality, Real Estate, Others) – Global Revenue, Trends, Growth, Share, Size and Forecast to 2022

ICT285 September 2017 100+ FREE 10% CUSTOMIZATION

An internet Bot, also known as web robot is a software application that runs automated tasks over the internet. Robots are known to perform task which are more accurate and complex with greater precision as compared to the human capability. Bot platforms are high in demand due to availability of wide range of features and functionalities; for example, presence of text and audio bot platforms seen in public places like airports or shopping malls, which helps customers to easily interact with the machines. This report studies the current and future aspects of bot services market.

The report on the global Bot services market uses the top-down and bottom-up approaches to define, analyze, and describe the market trends for the next five years. The report also tracks the emerging applications, innovative technologies, and mergers & acquisitions. It also focuses on the growth drivers and restraints for the key market players during the forecast period.

KEY BENEFITS OF THE REPORT

  • In-depth analysis of the market ecosystem and its impact on the revenue growth
  • Understanding of the strategies that are being adopted by the key players in this market to stay competitive
  • Valuable insights into the key technological and market trends impacting this market

KEY PREMIUM INDUSTRY INSIGHTS

  • The global bot services market is gaining popularity worldwide during the forecasted period because of increasing number of users on various social media platforms and presence of highly advanced artificial intelligence technology. Presence of natural language processing tools is also boosting the market growth further.
  • Innovative technological developments taking place in the Bot technology is boosting the market growth further. However, lack of awareness and limited accuracy of Bot services is restricting the use of Bot technology, indirectly hampering the market growth.

The bot services market is divided into five major geographical segments which are North America, Europe, Asia-Pacific, Middle East & Africa and Latin America. The North America region holds the highest market share and is the largest revenue contributor for the bot services market. The region continues to dominate during the forecasted period because of presence of large number of bot service providers. The region has highly developed economies with advanced infrastructure and technological advancements which are together contributing towards the market growth.

RESEARCH METHODOLOGY

The research methodology for Scalar Market Research’s bot services market report utilizes a combination of top-down and bottom-up research formats. Our primary focus on continuous market tracking, rigorous fact-checking, data-triangulation, and multiple layers of quality control ensures high-quality data that can be leveraged for actionable research insights.

To know about the assumptions considered for the study, Download PDF Sample.

MARKET SEGMENTATION

This report analyzes the bot services market by the following segments:

  • Bot Services Market, by Service
    • Framework
    • Platform
  • Bot Services Market, by Deployment Channel 
    • Websites
    • Contact Center and Customer Service
    • Social Media
    • Mobile Applications
  • Bot Services Market, by Mode
    • Text and Rich Media
    • Audio
    • Video
  • Bot Services Market, by End-user Vertical
    • Banking, Financial Services, and Insurance (BFSI)
    • Retail and eCommerce
    • Healthcare
    • Media and Entertainment
    • Telecom
    • Government
    • Education
    • Travel and Hospitality
    • Real Estate
    • Others

KEY MARKET PLAYERS

Key players in the bot services market include:

  • Microsoft
  • IBM
  • Facebook
  • Google
  • Amazon Web Services
  • Nuance Communications
  • Aspect Software
  • Inbenta Technologies
  • Creative Virtual
  • 24/7 Customer

GEOGRAPHIC COVERAGE AND ANALYSIS

This granular market research report covers the following geographic regions in great detail:

  • NORTH AMERICA
    • U.S.
    • Rest of North America
  • EUROPE
    • France
    • Germany
    • U.K.
    • Rest of Europe
  • ASIA-PACIFIC
    • China
    • India
    • Japan
    • Rest of Asia-Pacific
  • MIDDLE EAST & AFRICA
    • GCC
    • North Africa
    • South Africa
    • Rest of Middle East & Africa
  • LATIN AMERICA
    • Brazil
    • Rest of Latin America

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  1. MARKET OVERVIEW
    1. Market Definitions
    2. Research Methodology
    3. Market Segmentation
  2. EXECUTIVE SUMMARY
  3. MARKET DYNAMICS
    1. Drivers
    2. Restraints
    3. Opportunities
    4. Premium Industry Trends
  4. INDUSTRY ANALYSIS
    1. Value Chain Analysis
    2. Technology Roadmap
  5. BOT SERVICES MARKET, BY SERVICE
    1. Segment Share
    2. By Service
      1. Framework
      2. Platform
  6. BOT SERVICES MARKET, BY DEPLOYMENT CHANNEL
    1. Segment Share
    2. By Deployment Channel
      1. Websites
      2. Contact Center and Customer Service
      3. Social Media
      4. Mobile Applications
  7. BOT SERVICES MARKET, BY MODE
    1. Segment Share
    2. By Mode
      1. Text and Rich Media
      2. Audio
      3. Video
  8. BOT SERVICES MARKET, BY END-USER VERTICAL
    1. Segment Share
    2. By Vertical
      1. Banking, Financial Services, and Insurance (BFSI)
      2. Retail and eCommerce
      3. Healthcare
      4. Media and Entertainment
      5. Telecom
      6. Government
      7. Education
      8. Travel and Hospitality
      9. Real Estate
      10. Others
  9. BOT SERVICES MARKET, BY GEOGRAPHY
    1. Segment Share
    2. North America
      1. By Regions
        1. U.S.
        2. Rest of North America
      2. By Service
      3. By Mode
      4. By Distribution Channel
      5. By End-user Vertical
    3. Europe
      1. By Region
        1. France
        2. Germany
        3. U.K.
        4. Rest of Europe
      2. By Service
      3. By Mode
      4. By Distribution Channel
      5. By End-user Vertical
    4. Asia-Pacific
      1. By Region
        1. China
        2. India
        3. Japan
        4. Rest of Asia-Pacific
      2. By Service
      3. By Mode
      4. By Distribution Channel
      5. By End-user Vertical
    5. Middle East & Africa
      1. By Region
        1. GCC
        2. North Africa
        3. South Africa
        4. Rest of Middle East & Africa
      2. By Service
      3. By Mode
      4. By Distribution Channel
      5. By End-user Vertical
    6. Latin America
      1. By Region
        1. Brazil
        2. Rest of Latin America
      2. By Service
      3. By Mode
      4. By Distribution Channel
      5. By End-user Vertical
  10. COMPETITIVE LANDSCAPE
    1. Market Positioning of Key Players, 2016
    2. Key Innovators
  11. KEY MARKET PLAYERS
    1. Microsoft
      1. Overview
      2. Key Strategies
      3. Key Developments
    2. IBM
      1. Overview
      2. Key Strategies
      3. Key Developments
    3. Facebook
      1. Overview
      2. Key Strategies
      3. Key Developments
    4. Google
      1. Overview
      2. Key Strategies
      3. Key Developments
    5. Amazon Web Services
      1. Overview
      2. Key Strategies
      3. Key Developments
    6. Nuance Communications
      1. Overview
      2. Key Strategies
      3. Key Developments
    7. Aspect Software
      1. Overview
      2. Key Strategies
      3. Key Developments
    8. Inbenta Technologies
      1. Overview
      2. Key Strategies
      3. Key Developments
    9. Creative Virtual
      1. Overview
      2. Key Strategies
      3. Key Developments
    10. 24/7 Customer
      1. Overview
      2. Key Strategies
      3. Key Developments
  12. SCALAR 360 DEGREE MARKET PERSPECTIVE
  13. APPENDIX
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