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Home >> Why Scalar >> Case Studies >> How a Global Communication Services Company Capitalized on the Best Market Practices for Full Technology Transformation

How a Global Communication Services Company Capitalized on the Best Market Practices for Full Technology Transformation


Scalar Market Research aims to provide real-time data and consulting services to clients around the world. The following case study showcases how we work with our Information and Telecommunication Technology clients across a range of issues to deliver impactful advantage.

The Client Challenge

Our client, a global communication services organization approached us while planning complete information and technology transformation of their organization. Rapid acquisitions in different parts of the world and significant issues in cost-management structure were the primary concerns for the top management, especially in the specific region of North America. The client had outlined clear objectives for our benchmarking studies:

  • To improve the effectiveness and quality of their service and to manage the costs at the same time
  • To come up with the insights into the cost comparison and the best practices in the market


The global leader of this client engaged Scalar for the assessment of their overall information technology infrastructure in the North American region. Scalar used the top-down and bottom-up approach to understand the company. Our researchers highlighted the lack of uniform structure in different business units of this organization. The high degree of autonomy, lack of centralized support services in every unit also influenced the high costs of their services. Use of selective sourcing and business consolidation was recommended by our researchers.

Our benchmarking analysis majorly focused on understanding the cost structure and business strategies preferred by the peers offering similar service. We also considered the business complexity of these peers and grouped the organizations with the structure and services similar to our client’s. We also discovered the best industry practices to offer the same communication technology services in the North American region. All this gave clear idea about the requirement to restructure the vendor contracts and organization model.


Scalar helped the client in assessment of the complete industry scenario and current cost. We also suggested various strategic changes to manage costs and to support the ongoing infrastructural changes in the organization. Through the intelligence gathered by our benchmarking analysis, the client restructured their infrastructure and managed to save large expenses, annually. The strategizing process that would have cost additional three to ten months of time and resources for the client was completed within six weeks. The studies offered the client a strong business restructure strategy for better results in their targeted North American region.



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